Refund / Billing Policy

1. Subscription Billing

Paid plans are billed in advance on a monthly or yearly basis, depending on the package selected at checkout. Billing and subscription management may be processed by Paddle or another approved payment provider.

2. Renewals

Unless cancelled before the next billing date, paid subscriptions renew automatically. The renewal amount depends on the selected plan and billing cycle in effect at the time of renewal.

3. Upgrades and Downgrades

• Upgrades may take effect immediately or at the next billing cycle, depending on the billing workflow.
• Downgrades may be limited if your current active personnel count exceeds the target plan capacity.
• Plan changes may affect future renewals and available account capacity.

4. Cancellations

You may cancel renewal of a paid subscription before the next billing date. Cancellation stops future renewals but does not automatically create a refund for the current billing period unless required by law or approved by our support team.

5. Refunds

As a general rule, subscription fees are non-refundable once a billing period has started. However, we may review refund requests individually in cases of duplicate billing, clear billing errors, or exceptional service issues. Approved refunds are issued at our discretion or where required by applicable law.

6. Failed Payments

If a payment fails, your subscription may enter a grace period, be downgraded, or be suspended until the billing issue is resolved.

7. Taxes

Prices may be displayed with or without taxes depending on your billing location, currency, and payment provider rules. Applicable taxes such as VAT may be added during checkout.

8. Billing Questions

For billing, cancellation, or refund questions, contact info@scheduli.io and include the email address used for your account.