Refund / Billing Policy

1. Subscription Billing

Paid plans are billed in advance on a monthly or yearly basis, depending on the package selected at checkout. Billing and subscription management are processed by Paddle as Merchant of Record for applicable transactions.

2. Renewals

Unless cancelled before the next billing date, paid subscriptions renew automatically. The renewal amount depends on the selected plan and billing cycle in effect at the time of renewal.

3. Upgrades and Downgrades

• Upgrades take effect after successful checkout and payment confirmation.
• Downgrades may be limited if your current active personnel count exceeds the target plan capacity.
• Plan changes may affect future renewals and available account capacity.

4. Cancellations

You may cancel renewal of a paid subscription before the next billing date. Cancellation stops future renewals and your subscription remains active until the end of the current billing period.

5. Refunds

Buyers may request a refund from Paddle within 14 days of the date of purchase for one-time charges or within 14 days from the date of the latest subscription renewal. Refunds are handled by Paddle in accordance with Paddle's refund policy and applicable consumer protection laws.

6. Failed Payments

If a payment fails, your subscription may enter a grace period, be downgraded, or be suspended until the billing issue is resolved.

7. Taxes

Prices may be displayed with or without taxes depending on your billing location, currency, and payment provider rules. Applicable taxes such as VAT may be added during checkout.

8. Billing Questions

For billing, cancellation, or refund questions, contact info@scheduli.io and include the email address used for your account.